When We Are Closed
Out of hours care from 3rd April
The following information is available from the Health Centre telephone answering machine message by dialing the usual number 01883 734000 when we are closed after 6:30 pm or before 8:00 am.
If you have an urgent medical problem which cannot wait until the surgery re-opens please dial 111 to access the NHS 111 service. NHS 111 is free to call from both landlines and mobiles.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
The Chemists are open on Saturday 9.00am—5.00pm; on Sunday and Public Holidays according to a local rota posted on the front door of the Chemists.
If your GP surgery is closed, A&E isn’t the only option as you can use the Health Help Now web app, call the 24/7 free NHS number 111 or visit the NHS Choices website to find the right service.
The Health Help Now web app is available at www.healthhelpnow-nhs.net and can be saved to any smartphone, tablet, laptop or computer for easy use.
It lists a range of services including GP practices, minor injury units, dentists, optometrists and pharmacists, and shows whether they are open or closed and their location. It also includes support phone numbers for mental health concerns and contains information on common health conditions and web links to reliable resources.
In just a few clicks, users of the app can check their symptoms, are guided to local services for treatment, and given real-time opening information. People can use GPS coordinates for their current location or a different location to find the most convenient service.
Anyone without internet access is advised to dial NHS 111 for urgent healthcare advice 24 hours a day.
Alternative NHS services available to East Surrey residents:
- Health Help Now – the web app is available at www.healthhelpnow-nhs.net and will quickly help you to find the best place for treatment and advice.
- Self care – people suffering from minor ailments such as coughs and colds, grazes and hangovers should treat themselves at home or visit their local pharmacy
- Pharmacies – your local pharmacist is qualified to offer advice on health issues and medication as well as treat headaches, an upset stomach and other common illnesses
- NHS 111 – NHS 111 is a free phone service that is available 24 hours a day, 365 days a year. It offers a one-stop number for patients with urgent, but not life-threatening symptoms
- Walk-in centre – with no appointment necessary your local walk-in centre is managed by doctors and nurses who are available to deal with minor illnesses and injuries, such as cuts, burns, sprains and suspected breaks. Details of local walk-in centres in Caterham, Crawley, Horsham, Croydon, Purley, East Grinstead and New Addington are available here.
- GP out-of-hours service – if you need to see a doctor when your GP surgery is closed, call NHS 111 (dial 111).